Client Experience Archives | Lane' J. Richards

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CRM vs. an Inventory Management Program

There’s no doubt you’ve probably heard of a CRM (customer relationship manager) and of some sort of inventory management programs such as RW Elephant or GoodShuffle Pro. But do you know the difference between the two? Let’s take a closer look at how both a CRM and inventory management program may help in your rental […]

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Systems & Processes

How To Communicate Important Policies

You’re meeting with a prospective client during a sales consultation and know you need to discuss important policies, but what do you say and how do you deliver the message? You don’t want to scare the client away with all of the details, but you also don’t want to feel like you’re hiding anything. So […]

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Client Experience

How To Organize Your Warehouse

You have a collection of gorgeous furniture, eccentric decor, and swoon-worthy tableware but is your warehouse well organized and tidy? If your potential clients can’t see your inventory, chances are those items won’t get rented, but how exactly do you organize your warehouse for sales and efficiency? What Can’t Be Seen Won’t Be Rented You […]

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Client Experience

Handling Damages in Your Rental Business

Owning a specialty rental business, especially one that rents out larger furnishings such as sofas, chairs, and tables, means you have to think about how you’re going to handle damages. You have several options on handling damages in your rental business and in this article I’ll take a deeper dive in a few options. Immediate […]

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Client Experience

Pro Advice for Wedding Professionals

Over the last several months I was asked to share pro advice for wedding professionals via several online publications. There were so many, you may have missed them so here’s a recap: How To Rethink Your Competitor Relationships & Turn Them Into Positive Ones via Wed Altered Identifying Your Ideal Event Industry Client for 2019 […]

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Client Experience

The Best CRMs for Specialty Rental Companies

Being a one or two-person show means you have limited time to do all the things you need to keep your specialty rental company moving and shaking. As the saying goes “you can always make more money, but you can’t make more time”. This is partly true in that yes, there’s always ways to make […]

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Client Experience